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FAQ’s – FREQUENTLY ASKED QUESTIONS

Answers

Q: How can I get an Artline Binder for our library?

A: For binder requests, email Bopha at bopha@artlinewholesalers.com
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Q: How can I obtain a quote from Artline?

A: To obtain a quote from Artline, please send a request to your project manager. If you do not have one, or this is your first time experience with Artline, no problem. Send your project specifications to help@artlinewholesalers.com and your request will be assigned to a project manager who will be happy to help.
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Q: I requested a quote from Artline. What is the typical lead time for quoting?

A: Typical lead time for quotes is 48 hours. Where applicable, we will do our best to facilitate your needs to ensure deadlines are met.
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Q: Does Artline have budget conscious artwork?

A: Yes. Artline offers a stimulus program with cost effective artwork (valid for Stimulus catalog items only; minimum order quantity 50 of same item).
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Q: What makes a piece of artwork oversize?

A: For artwork: if the glass/plexie size exceeds 30” x 40”, it is oversize and will need to be quoted by a supplier. For mirrors: if the united inches (UI) is greater than 84, it is oversize and will need to be quoted by a supplier.
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Q: What is UI?

A: UI stands for United Inches. It is a unit of measure. The UI for artwork is calculated by adding the glass/plexie dimensions (for example: 30”W x 40”H = 70 UI). The UI for mirrors is calculated by adding the overall dimensions (for example: 40”W x 36”H = 76 UI).
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Q: What’s the lead time for my order?

A: Once we receive an order, the lead time for production is approximately 4 weeks. If you have a deadline, please let us know and we will do our best to meet it.
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Q: Why wasn’t security hardware included with my artwork/mirror shipment?

A: Security hardware is always included and labeled in a separate box (there may be multiple boxes depending on the size of the order). All packaging must be inspected before discarding any packaging.
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Q: What’s the difference between published art and custom art?

Published art is where a publisher has bought the right to re-print an artists original work. The artist grants rights for a publishing company to reproduce their original work. The original work is then printed at specific sizes by the publishing company. The sizes of the prints are dictated by the artist and publishing company and are only available at the sizes provided. There are limited amount of applications that are available as these are provided as poster/fine art prints. Custom art is provided as a digital high resolution image from either a stock library or provided by the client. Custom art consists of, but is not limited to, photography, collages, stock images, and custom created artwork. Custom art if fully customizable as they have the ability to be printed on virtually any substrate.
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Q: Can I enlarge a print from a specific publisher?

A: For most publishers, the size that is provided is the only size available for specific poster prints. Some publishers provide a print on demand service but at an additional charge. This is not a service that is available for every print. Certain publishers will provide this service while others do not and the print is only available in sizes as is. Contact your project manager who can verify if the published print is available as print on demand or if it is limited to the sizes specified.
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Q: How can I obtain local images for my project? Can Artline help with research for images and is there a charge for this?

A: Artline provides custom images from all over the world. Artline can help facilitate your needs by providing images from our stock library (which contains thousands of location specific images) or through our relationships with local photographers and artists. The images we provide are at no extra charge.
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Q: I have images, but the colors do not match our décor. Can Artline help with this issue?

A: Artline can match any image to the your décor. Whether adding color, subtracting color, or specific matches, Artline has the capabilities to custom fit your artwork to your existing vision. Providing Artline with the pantone color, paint swatch color, or actual fabric or sample colors will yield the best results for perfect synchronization of color.
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